Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Managing a big string. Using external data and mustache.


For our business is very important to connect our data with JIRA service manager for getting more info from our customer without going to another applications. So for that we decide to use External data for getting some information from a service. The service respond with a JSON that looks like the image attach calles ServiceResponse.
In the response I have a very big String that I can not get and manage inside a ticket, I try to use string tag for converting that string into an Object and then iterate over it but the string tag is not permitted or deprecated on mustache syntaxis. Can you help me with this case.

The info I wanna read is infoR  (not all the information but some of them) and  JSON look like this: 


    "response": {
        "payload": {

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

138 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you