Linking microsoft forms to Jira service desk

[Daniel Schacher]

Im starting a new job and their current customer feedback streams are all over the place. I want to use Jira service desk to manage it all. However, most of their feedback is currently via microsoft forms. Is there a way for a service desk ticket to be created when a microsoft form gets filled out?

Any help is welcome.

Thank you,

[Alex Koxaras _Relational_]

Hello @Daniel Schacher and welcome to the community,

Out of the box you can't do it. However, you could use MS Automate to do that https://powerautomate.microsoft.com/en-us/templates/details/00811383841943c9bdeb1bdeff23248a/create-jira-issue-with-microsoft-forms-response/

Other articles within the community suggests the same 

• https://community.atlassian.com/t5/Jira-questions/How-can-I-integrate-Jira-and-MS-Form/qaq-p/2347858
• https://community.atlassian.com/t5/Jira-questions/Can-Jira-Issue-can-be-created-with-Microsoft-forms/qaq-p/2421095

You could also use a 3rd party app like https://marketplace.atlassian.com/apps/1225964/microsoft-forms-for-jira?tab=overview&hosting=cloud (if you are on jira cloud), altough Ive never tried it.

Last option would be to user jira's rest api.

Le me know if that helped.