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Legacy Automation - Security Level

Hi there!

Is there a (non addon) way to update the "Security Level" through legacy automation?

I've had to set up legacy automation as we had a requirement to set "Request Type" based on keywords of incoming e-mails. This can't be done in the new automation bit.

I now can't find a way to set "Security Level" through legacy automation... I can do it through the new automation so I'm stuck where some bits work in old and some bits work in new...

Thanks in advance!

1 answer

0 votes

@David Meredith -

Hi David:

Your other option is to customize your WF and set security level via Post-function call.  We have use the following add-on for our on-prem DC env to accomplish this..  Of course, this means that you don't need to use Automation for Jira setup.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Joseph,

Thanks for looking into this with me. I'm trying to do what I can with the base product currently as we have limited budget and we've just spent it on getting the licenses for the premium licences.

I'm getting really frustrated that broken / basic functionality isn't being implemented into the main Jira products. You can pay for additional add-ons through the marketplace but I'm assuming Atlassian get a cut of that and have less incentive to implement it and lose a revenue stream :(

I'll definitely pick up this add-on in our continuous improvement cycle though.

Thanks again,

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