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Jira automation rule

Riddhi Kshirsagar
Riddhi Kshirsagar Nov 02, 2023

Hi , 

I have set up a automation rule for one of the project. 

Automation rule executed whenever someone closes the ticket. However when we close the ticket, 2 emails are going to requester instead of 1. 

Can u please help? 

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Mohamed Benziane
Mohamed Benziane
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 02, 2023

Hi,

One mail come from the Automation rule ? The other one might likely be triggered by the notification scheme.

Look at these 2 option

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