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Jira automation rule

Hi , 

I have set up a automation rule for one of the project. 

Automation rule executed whenever someone closes the ticket. However when we close the ticket, 2 emails are going to requester instead of 1. 

Can u please help? 

1 answer

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Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 02, 2023

Hi,

One mail come from the Automation rule ? The other one might likely be triggered by the notification scheme.

Look at these 2 option

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