Jira Service management customers no need to sign up

[Munkhsaikhan]

Hello guys, how to make customers dont need to sign up to our help center and can write a ticket

[Robin Stemmers · Accepted solution]

Hi @Munkhsaikhan 

The are a few options I can think of:

Option 1

Update your customer access options

Option 2

Allow emailing to your service desk

Option 3

If you are using MS Teams in your org, Create a channel where people can log calls

[Munkhsaikhan]

Sorry, how to enable this ?

[Munkhsaikhan]

Sorry how enable external account type ?

It says "Customers must log in to access the portal when external account type is disabled."

[Robin Stemmers]

Hello @Munkhsaikhan 

I hope I understand your response correctly, but here goes.

To access this option I did the following:

On the relevant service desk, click on Project Settings, then scroll down to click on Customer permissions.

Then you can select you options from there

[Dharmesh Barot]

@Munkhsaikhan Hope this helps https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

[Alexandre Arsenault]

Good Morning!

I use email-only for this purpose.

I deactivate the "welcome" email.

And activate the option that creates an account if the email is not already in the database.

Could save you a lot of work !

[Jaikish Pai]

@Munkhsaikhan You can try the Jira Issue collector : https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

[Vipan]

@Munkhsaikhan 

In Jira Service Management (JSM), you can set up an email channel to allow users to raise requests via email. 

[Vipan]

By setting up an email channel in your Jira Service Management project, users can easily raise requests by simply sending an email to the designated address. This provides a convenient way for users to interact with your service desk, especially if they prefer email communication over other channels.

[Mina Soultan]

Hello Munkhsaikhan ,
From project settings > Customer permission > Who can raise requests tickets > Choose the following option "Anyone can raise a request on the customer portal or by email"

[Amit Anand]

Refer -Introducing the login-free portal for Jira Service Desk Cloud | Jira Service Management Cloud | Atlassian Documentation