Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Homepage Responding Slow Edited

Hi team,

We have installed Jira Service Desk(Data Center) on our server(OS version RHEL7.8). Our server is in a restricted network zone, but we open 8080 port on firewall to allow the traffic. We can log in the Jira Service Desk Home Page with link http://ip:8080/, the problem is most of the time, the page is responding very slow...we can not refresh the page, it will more than 2 minutes to load.

I read some related topics and tried to configure the base url(http://hostname:8080/), but the issue still exists.....

Should I use the base url to access the page or the link with ip is also the same?

Could someone help on this issue? Really appreciate

Thanks&Best Regards

1 answer

If you are running on secure http (https) and the browser is having SSL issue, then the load time is long because the browser doesnt cache the js, images, css files (static file)

Read below for more info

https://bugs.chromium.org/p/chromium/issues/detail?id=110649#c8

Hi Najjar,

Thanks for your reply.

I am using http now and I tried with base url(http://hostname:port) instead of http://ip:port, it seems the page is loading faster, but I am not sure if there is any difference between using ip or hostname. Do you have any idea on this? Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you