Jira Service Desk Homepage Responding Slow

[Rita]

Hi team,

We have installed Jira Service Desk(Data Center) on our server(OS version RHEL7.8). Our server is in a restricted network zone, but we open 8080 port on firewall to allow the traffic. We can log in the Jira Service Desk Home Page with link http://ip:8080/, the problem is most of the time, the page is responding very slow...we can not refresh the page, it will more than 2 minutes to load.

I read some related topics and tried to configure the base url(http://hostname:8080/), but the issue still exists.....

Should I use the base url to access the page or the link with ip is also the same?

Could someone help on this issue? Really appreciate

Thanks&Best Regards

[Najjar _Innovura_]

If you are running on secure http (https) and the browser is having SSL issue, then the load time is long because the browser doesnt cache the js, images, css files (static file)

Read below for more info

https://bugs.chromium.org/p/chromium/issues/detail?id=110649#c8

[Rita]

Hi Najjar,

Thanks for your reply.

I am using http now and I tried with base url(http://hostname:port) instead of http://ip:port, it seems the page is loading faster, but I am not sure if there is any difference between using ip or hostname. Do you have any idea on this? Thanks.