Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk: Contacts

Hi; I'm Jörg from Hamburg, Germany!

We will try the Service Desk after Installing Jira 6.2, and I have a question:

How can I import a set of contacts to Service Desk, and how can I update this continous?

We will have a set of under 500 Licenses for Jira (just for ACTIVE users), but for the Service Desk we need more than 1000 contacts - this are our customers. I can easily get an CSV for example, with all contacts but can I import this for my customer database, or do I need a license for every of my customers/contacts?

And there is a bit of fluctuation every month. Can I update my contcts easily by a new import, or have I to do it manually?

I'm sorry for my questions, but all I've seen from Jira until now was a 10 minute presentation by one of my colleagues. We are looking for a new ticket-tool at our service desk, and they mentionend that they use Jira for there projects, and that there is a Service Desk solution we can try after the update to 6.2

I hope you can understand what I mean... ;-)



2 answers

1 accepted

0 votes
Answer accepted

ok, thx for help.

As JSD is now, "contacts" are simply jira users - you need a license for each and everyone of them, even if they never use Jira directly, just as if they were a service desk agent.

As for adding them, here is a link to the doc:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

851 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you