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I am working in support and we are considering changing our Helpdesk platform. I did a research about JIRA Service desk product and have few questions:
1) Is it possible to integrate JIRA Service desk with other helpdesk platforms (i.e., using API method)?
2) If we decide to change to JIRA Service desk, is it easy to migrate our current data?
3) Is there a possibility to escalate issues? We are three levels of support (level1 escalates for level2, level2 for level3)
4) If there is a possibility to cuztomize info about customers? We are gathering much more info about our customers, so name, portal and email are not enough.
My name is Agne, my email firstname.lastname@example.org. Thanks for your time, I will be waiting for response.