Issues not created via email request

[Aggeliki K]

Hello,

I would like to ask if I can send requests by email from any account of a specific email domain, without having to add the account as jira customer, as long as this account has a specific domain.

The case is that I have some accounts of a specific domain that are added as customers and can create ticket when sending email request. But, if the account of the same domain is not added as a customer, when they send email request the tickets is not created and the mail log mentions either

'Sorry, self-signup is disabled for this help center. You need to be invited first.'

or

'You don't have permission to access this service project.'

Here are my settings :

1. Customer Access

2. Project Permissions

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3. Customer Permissions

Thank you in advance,

Aggeliki Karagioule

[Marc - Devoteam]

Hi @Aggeliki K 

Based on your restricted Channel Access this is not possible.

The needs to be open, or the user with the email address has to be added first.

[Aggeliki K]

@Marc - Devoteam Thank you!

Regards,

Aggeliki Karagioule