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Issues imported by csv not displayed in customer portal

Issues imported by csv not displayed in customer portal

When i impoprt issuess using cvs import tool i don't see the issues in the customer portal. I can see the issue in the queue agent view and in the database.

Any solution or recomendation for that?

Regards.

2 answers

0 votes

Hi Ariel,

It looks like it's caused by missing request type. Have a look at Customer request does not appear in "My Requests" for the resolution.

Regards,

Ting

Atlassian Support

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Comment

0 votes

Do the issues have a valid Customer Request Type set?

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Comment

Where is the customer request type field (in db) to check that.

Thanks Steven.

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Comment

It is a custom field. So the value would be in the customfieldvalue table.

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Issues imported by csv not displayed in customer portal

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