Issue can not found

[Ratih Ebtania]

Hi Team

I have some trouble, i can not found this issue below

https://ca-pm.atlassian.net/browse/OTC-37

https://ca-pm.atlassian.net/browse/OTC-37

Couldn't have any access, please kindly help allow me to access this issue, due to i must download the document on that issue.

Thank you

[Brant Schroeder · Accepted solution]

@Ratih Ebtania You will need to reach out to the owner of the Jira project / Jira instance and work with them to give you access.  Atlassian will not give you access to someones instance / project / issue unless you can prove that you are the owner of that instance.  In that case you would need to submit a request to Atlassian.  If you are on the free plan we can escalate that here.  Are you the owner of the instance?

[Ratih Ebtania]

By this link https://ca-pm.atlassian.net/plugins/servlet/project-config/OTC/people
i have 3 role : as administrator, as service desk customer and also as service desk team.

[Manoj Gangwar]

@Ratih Ebtania Are you using issue security on the tickets

If so, please go to the Issue security on the project settings and check if atlassian-addons-project-access has permissions on this issue security.

[Ratih Ebtania]

Hi Manoj

Thanks for replying, i must be check it first due to i have never create or using issue security and i will back to you very soon to inform what i got. 

Thank you

[Ratih Ebtania]

Hi @Manoj Gangwar 

Fyi, issue security is not able for current project 

[Manoj Gangwar]

In this case, you need to reach out to Jira admins of Instance and ask them to check for your access on the Instance. 

Also one more Scenario, check the workflow if there is any properties added to hide the issue based on roles. 

[Ratih Ebtania]

i am as a site administrator on jira software and also as jira admin on jira service desk 

i already search by all issue status (workflow) like this link below

https://ca-pm.atlassian.net/issues/?jql=project%20%3D%20OTC%20order%20by%20created%20DESC

but the card i am looking for does not show on that board

[Manoj Gangwar]

Can you check with other team members if they are able to see this ticket? Also, cofirm with them if someone deleted it by mistake. 

Also, try to search in JQL like: Key = OTC-37

[Ratih Ebtania]

Hi @Manoj Gangwar 

Sorry for late response, i will check the admin member, due to i have 3 admin member including me. 

And i will inform you very soon, please do not closed this ticket

Thank you