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@ratih You will need to reach out to the owner of the Jira project / Jira instance and work with them to give you access. Atlassian will not give you access to someones instance / project / issue unless you can prove that you are the owner of that instance. In that case you would need to submit a request to Atlassian. If you are on the free plan we can escalate that here. Are you the owner of the instance?
In this case, you need to reach out to Jira admins of Instance and ask them to check for your access on the Instance.
Also one more Scenario, check the workflow if there is any properties added to hide the issue based on roles.
i am as a site administrator on jira software and also as jira admin on jira service desk
i already search by all issue status (workflow) like this link below
but the card i am looking for does not show on that board
Can you check with other team members if they are able to see this ticket? Also, cofirm with them if someone deleted it by mistake.
Also, try to search in JQL like: Key = OTC-37