Any of you guys experienced this? Mind you that I am the Site/Org admin so it can't really be a permission problem, can it?
I submitted a support ticket but thought I'd pick the community minds as well.
Thanks for any feedback.1
Hi @Jason Sweet
To be able to transition issues in Jira Service Desk you need an additional Agent permission (license). Standart Jira Software user license is not enough.
Go to Administration - users - find yourself and check if you have Jira Service Desk License
Also check project permission scheme if you have service desk agent permission
Sames issue here, I'm the global site admin and I can't move an issue in a custom status to Closed. This issue has been open for a month now, any progress on resolution or info about workarounds?
Edit: I've found what for me is a workaround: I copied the workflow, the new inactive workflow I could edit it freely, adding all the transitions I wanted, the disassociate the old workflow and associate the new one, allowing me to transition my issues properly.
The issue for me was that I didn't have any outgoing transition that WERE NOT associated with the approval process. When my only transitions were married to approve or deny, I got this error. However, when I added a second outgoing transition that was not related to an approval, it worked perfectly fine.
I had the same issue, and got it resolved. My case was different.
I had a condition enabled on my transition, which checked if the flow had been through a specific state before. The workflow forbid anyone from transitioning out of this state, as I had gone ahead and made some cosmetic changes to my state name( I added spaces). Apparently the condition function does a text comparison on the state name, and does not take into account any changes to the name of the state after the condition was created.
Hope this helps someone.
My case is solved after creating a new workflow in order to have a next transition after 'Closed'. (needed this in order to correct the Resolution of our Closed tickets after a wrong configuration - see https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html)
I have this issue as well.
I'm the site administrator, I have the Transition Issue permission on the project. There are no validators on the transitions and all the links are correct.
When I go to any issue in this project, I get the dialog shown above. I'm also managing two other projects under the same account that don't have this issue. Although the two other projects have different issue types.
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