Is your company using Jira Service Desk outside of IT?

[Christopher Watson]

Jira service desk can be impenetrable, even for IT veterans. If you're trying to market, I'd suggest focusing on KanBan boards and the drag and drop interface as they're much more user-friendly. I can at least see some use case scenarios for HR incident management in large organisations. Confluence integration might also be worth pointing out.

[Eren Kalelioğlu]

Hi @Molly Bronstein,

We’re from a private high school.

We started using Jira Service Desk as an ITSM and we’re improving it :)

Some of our use cases outside of IT are:

Board of Directors
Teachers create a request to propose an event to the board of directors. The board of directors rejects or approves the proposition. In some cases, the board asks for more details.

Coordination
Teachers (having received the approval from the board of directors) create a request to get support from the coordinators in our school.
Some of the support categories are: catering, photography, communication, transportation, graphic design, digital signage, etc.

Professional Development
Teachers ask for trainings.

Best
Eren

[Jo Steele]

I work in a Brand & Marketing team within financial services. For the last two years I have setup a Jira Cloud instance for our 'fee for service' clients requesting support in Design and Production (web). Recently I have rolled it out to our project teams to keep track of their own work. We log time for both recoveries and also to help with our budgeting and resourcing of projects year-on-year.

We're about to migrate to an internally hosted Jira Server instance and am getting my head round the differences in the two ensuring we can still do what we need to each month in reporting.

Once we get through the migration piece, I'm looking to setup our video studio team and am wondering if anyone has found an add-in that can produce quotes to send to clients. I can do rate tables in Tempo but am looking for some way to easily produce a quote for work via a jira ticket.

[Tania Clarke]

Hi everyone, I realise this thread is from 2018, however we're seeking more information. 

Is anyone interested in speaking with us about their non-IT use case?

[Jack Brickey]

Happy to help if I can. Other than IT, I use it for staffing and we are embarking on CS with external customers soon.

[Tania Clarke]

Hi Jack, when you say staffing are you referring to the onboarding of new employees? I'd love to hear more! Please reach out to tclarke@atlassian.com and we can arrange a quick time to chat if you're up for it.

Cheers, 

[Rob Roach]

Sure, I can describe our non-IT use cases (I was going to last time but forgot, oops!).  Do you want them listed here or will you contact me directly?  Thanks!

[Tania Clarke]

Haha, maybe a good thing I followed up :)

My email is tclarke@atlassian.com if you wouldn't mind emailing me! I'd love to set up a time for a quick call. Thanks Rob