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Is there a way to manipulate / limit assignees in JSM based on groups

Ste404
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December 11, 2022

Hi,

This may be a dumb question but can you limit who can be assigned an issue if there is a referenced Jira group in an issue.

Based on an issue category a 'queue' is assigned, these queues are Assets objects that are linked to a Jira group.

Is there a way to limit to only members of that group per issue that can be assigned an issue.

I can see the 'Assign Issue' automation that does limit assigning a ticket to a group but it HAS to be assigned to someone with random, round robin etc.

It would be good to have that bound to a group but left unassigned so a triage team member can assign the ticket to a team member but ONLY from the group members available.

1 answer

0 votes
Patrick Alexander December 14, 2022

Hi Steven,

in the permission scheme you have an permission for "Assignable User". Here you should find whats you are looking for.

2022-12-14 15_04_51-Clipboard.png

Greetings

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