I use K15T backbone sync, so I'm not sure if I should start with them, or if someone in the Atlassian community can help. If I make an internal only comment, how can I make that same comment public?
@Natasha Dixon, are you wondering how to make an internal comment public (without the Backbone part I've described in the other answer?).
You can simply edit your comment, switch in the header from Add internal note to Reply to customer, save the comment - and it is public.
Hi @Katherine Stevens ,
I'm Matthias from the team behind Backbone Issue Sync and I'm happy to help here or if you prefer to discuss your use case in private also via email@example.com.
If I understood your scenario right, you have a synchronization between two projects configured. If you now make an internal comment in the one project, you'd like to have a public comment in the other project?
If that's the case, you can go to the comments section of your synchronization and configure there the comment behavior to e.g. map internal comments to public ones - or to make a comment public in case it contains special keywords. For more details, check out our documentation about comments.
Did I understand your use case right? If not, please elaborate and I'm happy to help.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events