Is there a way to hidden portal field based on organisation?

[Kuen Gnee Seah]

Hi,

We have a few organisation. Some are internal and some are external. Is there a way where the portal field is visible or hidden based on reported in the organisation ?

[Susan Hauth _Jira Queen_]

Hi,

If you are on Server, then add-on: Extension for Service Desk may be able to help with that.

Susan

[Kuen Gnee Seah]

Hi Susan,

Thank for the suggestion. However, currently Service desk is on three agents license but Jira on 100 users. So might be costly 

Regards,

Seah Kuen Gnee

[Deleted user]

Hi @Kuen Gnee Seah,

Just to confirm, you would like it so a field is hidden if a customer from organisation A creates an issue, and the same field is visible if a customer from organisation B creates an issue?

I do not think this is possible as it is not referred to in the documentation. My suggestion would be to copy the original Service Desk Project and transfer organisation B over to the new Service Desk Project. You could configure the field visibility for that particular organisation. 

 Hope this helps.

[Kuen Gnee Seah]

Hi Danny,

Is troublesome for support team to monitor two projects. Is there alternative? Reason is I have a client field which allow internal organisation to view only.