An agents shoudl receive the ability to create custom reports in a Jira Service Managment project but he should not get additional administrative permissions. So far I was only able to have the "New Report" link for a user after I added him the the "Product Admin" role for the Atlassian Cloud.
Thank you for answering.
@MReuter , you can use the Dashboards to do this :)
Then they are able to modify the dashsboard as needed
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