Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Is it possible to add a read-only field in the request view for customer ?

Thierry Bouvet February 13, 2024

Hello everybody,

I want to add a "due date" to a request view (in certain request type) but I want this field in read-only.

The goal is to display this information when the agent submit it.

Is it possible please ?

2 answers

2 votes
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Thierry Bouvet

As Rebekka mentioned, it's not available as a native feature. You can achieve it using our app Feature Bundle for Jira Service Management.

With this app you can display fields as read-only on request details view but not only. We have a lot of features in this app which can enhance you customer portal, for example possibility to edit requests by customers.

1 vote
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 13, 2024

Hi @Thierry Bouvet 

that's not possible without any Marketplace App. There are several that will provide more insights to the customer.

You could, however, create an Automation rule that publishes the field value (everytime it changes) as an external Comment to the customer.

Thierry Bouvet February 13, 2024

Thanks @Rebekka Heilmann _viadee_  

I will try this solution.

Do you already have used some Marketplace App ?

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Thierry Bouvet 

I have not. I know that Extension for Jira Service Management | Atlassian Marketplace provides that functionality, but there will be more than this one App.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events