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Insight object custom field dropdown vanished

A while back, we created a couple of custom insight object fields. Originally they had these nice dropdowns that allowed us to preview selected attributes on the object(s) directly from the ticket. Example:msedge_edxhbY6KdY.png

 

Now, it seems that the handy-dandy-dropdown is missing? Not sure why it's gone. Does anyone else have this issue?

msedge_OIuhDjBBBd.png

1 answer

0 votes
Mark Segall Community Leader May 24, 2022

Hi @Jeret Shuck - I would check a couple places:

  1. Insight - Make sure nobody changed the name of the attributes.  If they did, you'll have to go back to the Insight custom field and update the context with the new attribute names
  2. Custom field - Hand-in-hand with #1, validate that the underlying custom field context hasn't been messed with.  If someone created a new context and inadvertently added your project or simply removed the attributes from the display

Hey Mark,

I confirmed that nothing had changed. However, today, the dropdowns have returned very odd...

Mark Segall Community Leader May 25, 2022

Hmm - One of those situations to chalk up to gremlins

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