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Hello Every one 

I am new at JIRA so i have some questions i hope that someone will answer them

1- is there live agent support to chat wih anytime ?

2-does JIra service desk support Android and IOS with all web features ?

3-does Jira support SMS Integraion ?

4-Does Jira support Arabic language ?

5-What is an agent in Pricing modal ?

6-Does Jira support notification for every new event , case , so on ?

7-Does Jira support provide service / case  Evaluation form for the one who submit the case ?

8-Does Jira support create invoices based on cases 

 

thanks in Advance and i am really appreciate for your response 

1 comment

Jack Brickey Community Leader Feb 17, 2019

CHi @mabuward90 , I will try to provide some answers here.

  1. if you mean live support from Atlassian. Not to my knowledge. Maybe they have special consideration for the very large customers but unsure about that.
  2. yes. There are apps for both platforms while they obviously don’t provide all the capabilities of a full web browser they allow agents to support the customers effectively while mobile.
  3. SMS is not built in but you can integrate with a third party app like Slack or Teams.
  4. I am not 100% sure but do not see it listed in my instance.
  5. Please see pricing here 
  6. yes. Fully configurable 
  7. Not sure what you mean
  8. If I understand your needs here - not OOTB. There may be an addon app that could meet your requirements. I would go the Marketplace 
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Thanks for your response 

regarding to point 7 i mean when a customer submit a request to help desk and when the help desk response to it with a bad response and the customer want to evaluate his response is that available ??

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Jack Brickey Community Leader Feb 17, 2019

There are a few things you can consider for #7:

  1. build it into your workflow where customer accepts solution
  2. Customer comments can convey their agreement
  3. JSD provides a built in survey when Issue is resolved and they can give 1-5 stars and comment
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