Impossible to install servicedesk n our jira server.

[Florian Vernet]

Hi,

Impossible to install Jira service Desk on our jira server.

(fromthe jira's web page : application -> versions)

i have the folowing message : 

"An unexpected error occurred. Refer to the logs for more information."

But nothing in the log file 

can you please help us ?

thank you

[Shannon S]

Hi Florian,

That specific message is flagging the fact that something has been added to the logs, so let's try to find out what that is.

Can you let me know the name of the file you checked to see what the issue is?

You can try the following as well:

1. Check to see if Service Desk is disabled:

   select * from pluginstate where pluginenabled = 'false'; 

2. If you find anything with that query:
   
   1. Stop JIRA
   2. Run the following SQL query: 
      

      • UPDATE pluginstate SET pluginenabled='true' where pluginenabled = 'false'; 

      • Note: If you're using Oracle be sure to commit the change.
   3. Restart JIRA

Regards,

Shannon

[Florian Vernet]

Thank you Shannon

Jira Service Desk now works !

Best regards

Florian

[Shannon S]

Happy to hear, Florian!

Take care,

Shannon