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Im trying to change the name of the project and the name doesnt change

Laura Lloret
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September 5, 2023

Im trying to change the name of the project and the name doesnt change

 

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2 answers

1 vote
Paul Wiggers
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September 5, 2023

Hello @Laura Lloret 

I just gave this a try in my own environment and I am unable to reproduce your issue. When I change the introduction text and press save directly below, the change is immediately reflected on the portal.

This is what I have done:

  • Go to the Project > Project Settings
  • Select Portal Settings from the left hand menu
  • Make sure the Portal Configuration tab is selected
  • Rename your project
  • Change the Introduction text
  • Press Save directly below the Introduction text fieldScreenshot 2023-09-05 at 20.36.19.png
  • Reload your portal. The change should be immediate 

Screenshot 2023-09-05 at 20.37.47.png

 

I hope this helps you out. If this isn't what you mean, please let me know and describe the steps you have taken.

Laura Lloret
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September 8, 2023

Thanks, the issue is now resolved. It was because I had configured several languages and needed to update and confirm texts. That's why the initial jira text appeared by default.

 

Now I have another problem. :(

I changed the url of my jira work, and I couldn't access the projects... I returned to the previous url and I can now see and work on my projects normally.


BUT now, I have tried to do a new jira job with the url that I tried to change at first, but it tells me that it is already taken... and I need to do a jira work with that url, but I don't dare to change my jira work url again because i don't want to lose my projects again!

What I can do?

My jira works are:

 

1-"https://pruebadespigmentacion.atlassian.net/servicedesk/customer/portals" --> And I want to change this url to:
"https://askme-cosmelan.atlassian.net/servicedesk/customer/portals"

And I also have another job that has the url: "https://askme-dermamelan.atlassian.net/servicedesk/customer/portals"


I need to, or change "pruebadespigmentacion"  to "askme-cosmelan", or create a new jira  work called "askme-cosmelan"


If I delete my "pruebadespigmentacion" jira work, would it be possible to create the "ask-cosmelan" jira work?

I hope I have explained myself correctly.... I need your help, I'm desperate.


thank you

0 votes
juan_dasilva_pedidosya_com
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April 1, 2024

Hey guys, i had the same problem a few minutes ago and find this topic.

 

I solved this by changing the language of my portal under "Language Support" tab.

 

Hope this works for anyone that reaches this post in the future,

 

Bests

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