Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

If I add multiple organization to the desk service project, do they see all the requests?

I am wondering if I have multiple organizations, each having their own customers (from my understanding, they should be the persons that work in that organization, please correct me if I'm wrong), can the organizations see each other requests? Do they have permission to see just their own requests? 


1 answer

1 accepted

0 votes
Answer accepted
Prince Nyeche Community Leader Nov 23, 2020

Hi @Anca Huruiala 

Welcome to Community! To simply put it, different Organizations in the same Project can't view each requests by default. What enables a customer from one organization to view tickets within the same organization is the feature of "share with button" - which allows members of the same organization (customers who belong to or added to the same organization on the Project) to share and view tickets that are created by other members in the same organization.

So for example, a customer creates a ticket and did not share with organization, then only that customer can view that ticket. whereas if the same customer did the same step but shared the ticket with the organization from the list given during creation of the ticket from the Portal, then other customers within the same organization can view that request.

Thank you for your answer! 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

173 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you