If I add multiple organization to the desk service project, do they see all the requests?

[Anca Huruiala]

I am wondering if I have multiple organizations, each having their own customers (from my understanding, they should be the persons that work in that organization, please correct me if I'm wrong), can the organizations see each other requests? Do they have permission to see just their own requests? 

[Prince Nyeche · Accepted solution]

Hi @Anca Huruiala 

Welcome to Community! To simply put it, different Organizations in the same Project can't view each requests by default. What enables a customer from one organization to view tickets within the same organization is the feature of "share with button" - which allows members of the same organization (customers who belong to or added to the same organization on the Project) to share and view tickets that are created by other members in the same organization.

So for example, a customer creates a ticket and did not share with organization, then only that customer can view that ticket. whereas if the same customer did the same step but shared the ticket with the organization from the list given during creation of the ticket from the Portal, then other customers within the same organization can view that request.

[Anca Huruiala]

Thank you for your answer! 

[Scott Waldrop]

That was a great response, but it immediately raised another question - for me at least.

Can the "Share" button referenced above be disabled?  If so, is it disabled at the organization level and/or the customer level?

Thaks,

Scott