Icons not showing

[Hasn_Andy]

We have tried on chrome and firefox but the icons don't show, screenshot attached. please assist.

[Brant Schroeder · Accepted solution]

Did you recently upgrade?  Have you tried clearing your browsers cache?

[Hasn_Andy]

No I havent done any upgrades! As mentioned earlier this happens in Chrome and Firefox also.

I cleared chrome cache and cookies, but its still the same

[Brant Schroeder]

Have you made any changes to the server or network?  Is your instance using a proxy?  What are you seeing when you inspect the element, and view the link?  Can you confirm that the icons are still on the server? You can find these icons under <JIRA_INSTALL>/ atlassian-jira/images/icons directory.

[Hasn_Andy]

The icon folder is there /opt/atlassian/jira/atlassian-jira/images/icons/

Screenshot attached when I click on inspect

[Brant Schroeder]

If you follow the link in the inspect what happens?

[Hasn_Andy]

Gives me an error: 

Sorry, we had some technical problems during your last operation.

When I click on request assistance, there is a long code page:

Technical details
Log's referral number: b69f8325-357e-4a43-9ffd-7f9d15bde4be

java.io.FileNotFoundException: /var/atlassian/application-data/jira/data/avatars/10645_xsmall_6a923e59-bfd4-4674-abc8-164312ef4895.png (No such file or directory)
java.io.FileNotFoundException: /var/atlassian/application-data/jira/data/avatars/10645_xsmall_6a923e59-bfd4-4674-abc8-164312ef4895.png (No such file or directory)
at java.io.FileInputStream.open0(Native Method) [?:1.8.0_202]
at java.io.FileInputStream.open(FileInputStream.java:195) [?:1.8.0_202]
at java.io.FileInputStream.<init>(FileInputStream.java:138) [?:1.8.0_202]
at com.atlassian.jira.avatar.AvatarManagerImpl.getAvatarInputStream(AvatarManagerImpl.java:392) [classes/:?]
at com.atlassian.jira.avatar.AvatarManagerImpl.lambda$processAvatarData$0(AvatarManagerImpl.java:367) [classes/:?]
at com.atlassian.jira.avatar.OriginalAvatarFormatPolicy.getData(OriginalAvatarFormatPolicy.java:22) [jira-api-8.8.0.jar:?]
at com.atlassian.jira.avatar.AvatarManagerImpl.processAvatarData(AvatarManagerImpl.java:365) [classes/:?]
at com.atlassian.jira.avatar.AvatarManagerImpl.readAvatarData(AvatarManagerImpl.java:473) [classes/:?]
at com.atlassian.jira.web.servlet.AvatarToStream.sendAvatar(AvatarToStream.java:29) [classes/:?]
at com.atlassian.jira.web.servlet.ViewUniversalAvatarServletImpl.doGet(ViewUniversalAvatarServletImpl.java:42) [classes/:?]
at com.atlassian.jira.web.servlet.ViewUniversalAvatarServlet.doGet(ViewUniversalAvatarServlet.java:20) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]

[Brant Schroeder]

Is your instance behind a proxy?  Have you made any server or network configuration changes?

[Hasn_Andy]

No its a VM behind router with public IP and NAT.

Initially it was installed with the default database, then we got the database recommendation message and we took backup, changed database and restored.

We have tried following many recomendations from the community about permission chown etc, but nothing is working.

[Brant Schroeder]

it has something to do with the routing of the image.  Have you tried manually updating in Jira.

• Click on the cog at the top right in JIRA
• Select Issues -> Issue Types
• Select the Issue Type with broken image
• Click edit
• Click Select image

[Brant Schroeder]

Actually I believe this is your issue and you should try this first: https://confluence.atlassian.com/jirakb/some-jira-icons-missing-776642659.html

[Hasn_Andy]

The first option fixed it! thank you very much