I am using the SCRUM Template and it has been in a loop since.

Alexis Normandia August 26, 2024

Ever since I installed the SCRUM template, it has gone into an eternal loop. The only way I can stop the loop is by selecting the Help icon and have the Help page that pops up on the righthand side of the project page open all the time. Even though I don't think this is an issue for the community, the system does not provide me with a means to contact support, since I am running on a Free Plan. 

3 answers

1 accepted

2 votes
Answer accepted
Josh Costella
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

Hi @Alexis Normandia 

I requested Atlassian Support to take a look at this post. It will take a couple days though. Have you tried clearing cache and restarting?

Alexis Normandia August 27, 2024

I appreciate your help Josh. Take care.

Alexis Normandia August 27, 2024

I just tried clearing the cache now with no result. Thx

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 27, 2024

Hi @Alexis Normandia 

I don't see a clear reason for this behavior, but I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1035064 so that our team can take a closer look at your Cloud environment.

Andy

0 votes
Laurie Sciutti
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 27, 2024

Interesting.  Have you tried another browser (Chrome, Edge...), @Alexis Normandia

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

Atlassian Community Events