How would I go about creating report/dashboard

[Kevin Jicha]

Hello,

How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?

[Rilwan Ahmed · Accepted solution]

Hi @Kevin Jicha ,

You can make use of Created Vs Resolved. This is present in JSM reports as well as in dashboard gadgets. 

[Kevin Jicha]

How can you show it for all projects with a certain project category?

[Rilwan Ahmed]

Hi @Kevin Jicha ,

If you need for different projects category, then make use of a dashboard gadget.

1. Create a filter and save, Example JQL: projectType = service_desk

2.Add "Created Vs Resolved gadget" to the dashboard and select the saved filter in the gadget configuration. 

[Kevin Jicha]

Thank you, that seems to have worked.