Hello,
How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?
Hi @Kevin Jicha ,
You can make use of Created Vs Resolved. This is present in JSM reports as well as in dashboard gadgets.
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How can you show it for all projects with a certain project category?
If you need for different projects category, then make use of a dashboard gadget.
1. Create a filter and save, Example JQL: projectType = service_desk
2.Add "Created Vs Resolved gadget" to the dashboard and select the saved filter in the gadget configuration.
Thank you, that seems to have worked.
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