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How would I go about creating report/dashboard

Kevin Jicha

Hello,

How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?

Accepted answers

Rilwan Ahmed

Hi @Kevin Jicha ,

You can make use of Created Vs Resolved. This is present in JSM reports as well as in dashboard gadgets.

All comments

Rilwan Ahmed

Hi @Kevin Jicha ,

You can make use of Created Vs Resolved. This is present in JSM reports as well as in dashboard gadgets.

Kevin Jicha

How can you show it for all projects with a certain project category?

Rilwan Ahmed

Hi @Kevin Jicha ,

If you need for different projects category, then make use of a dashboard gadget.

1. Create a filter and save, Example JQL: projectType = service_desk

2.Add "Created Vs Resolved gadget" to the dashboard and select the saved filter in the gadget configuration.

Kevin Jicha

Thank you, that seems to have worked.

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