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How would I go about creating report/dashboard

Kevin Jicha
Kevin Jicha Dec 08, 2022

Hello,

How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?

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Rilwan Ahmed
Rilwan Ahmed Community Leader Dec 08, 2022

Hi @Kevin Jicha ,

You can make use of Created Vs Resolved. This is present in JSM reports as well as in dashboard gadgets. 

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Kevin Jicha
Kevin Jicha Dec 08, 2022

How can you show it for all projects with a certain project category?

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Rilwan Ahmed
Rilwan Ahmed Community Leader Dec 08, 2022

Hi @Kevin Jicha ,

If you need for different projects category, then make use of a dashboard gadget.

1. Create a filter and save, Example JQL: projectType = service_desk

2.Add "Created Vs Resolved gadget" to the dashboard and select the saved filter in the gadget configuration. 

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Kevin Jicha
Kevin Jicha Dec 08, 2022

Thank you, that seems to have worked.

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