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How to update multiple fields on linked issues using 1 automation

Aileen
Aileen Nov 14, 2023

If any field on the main issue from HR service desk is updated, I want the automation to automatically the same field on any linked issues.

Is this possible to do in one automation.

I know that I can choose to update field by field, but I'm looking for the easiest way...

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Kris Dewachter
Kris Dewachter
Community Leader
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Nov 15, 2023 • edited

Hi @Aileen ,

When you use the 'Edit Issue' action in your automation rule, you can select to edit multiple fields in 1 step.

Screenshot 2023-11-15 at 10.22.33.png

Best regards,

Kris

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Aileen
Aileen Nov 16, 2023

Thank you, Kris!

I'm going to test that out and see if it works for my scenario :) 

Appreciate your response!

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