How to setup automation to add a label to an issue if the approval was Declined.

Question

Hello,

I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated.

Return to rules* When: Issue transitionedFROM

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In Progress

* If: Compare two valuesChecks if:
{{customfield_10348.approvalDecision}} equals Declined

* Then: Edit issue fieldsLabels

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V.Patel · Answer

Hi, @Laurie Sciutti ,

I won't really be a change in the field right because the field is just a, Approver field which is a user field, i need to capture and trigger the automation when it is Approved/declined, i hope i am explaining in it correctly.

Laurie Sciutti · Answer

Hi @V.Patel ~ can that field be set to Declined on any other transition?  If not, you can use the Field Value Changed For Transition Issue trigger....

V.Patel · Answer

@Kalyan Sattaluri 
It is an approver field, i am looking to validate if it gets Declined in the approval stage then i want to add a label to the issue.