How to setup an SLA using only priority

[mehdi.fatouaki]

Hi,

Could you help me please, here is the problem, on the user interface, the user choose the urgency and the impact and based on that information i want to create an sla calculating the priority.

I cant find how to do it from the sla interface.

Best regards,

Mehdi

[Naveen Kumar · Accepted solution]

Hi Mehdi,

For creating an SLA in JIRA SD based on the Priority.

• Go to the SLA section and add the time goal and write the JQL query to get the issues which priority is Urgent/Highest and save it

[mehdi.fatouaki]

Thank you Naveen for your helpful response!