Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to send automatic email to the particular project coordinator ?

HI,

We have created one portal where a user can raise query related to there project.for this, we have created one custom field with name project.when user select there project from the list, then the request is automatically forward to a respective project coordinator via email.

I want to add this feature to my JIRA SD. How can I achieve this?

for eg-

[ Project name filed ]--->1- Online shopping

                                         2-embedded project etc

if ABC is a responsible person for the 1- Online shopping &  XYZ for the 2-embedded project.

 

 

If user  select  1- Online shopping from the list then request need to forward to ABC  via email.

1 comment

Jack Community Leader Aug 29, 2018

I may be missing something but suggest one of the following:

  • use Request Types for setting the Assignee. Use different request types like  online shopping and embedded project etc. use automation to set Assignee based upon request type. Set notifications to email assignee
  • use Components field and set default Assignee to each. Set the Components field as required when opening issues via portal.

Where is the Assignee setting is present?

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

72 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you