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How to see smart values for automations

Yair March 5, 2024

Hi All,

I am using a service desk and the portal request has a form attached. This is a dynamic form.

I want to create an automation which will look for the different fields within the form and then perform actions.

How can i see the smart values of the form? As far as I can see, this is the only way I can base an action for the automation using a form.

Is there an easy way to see the different smart values?

Related to this, what is the easiest way for a non-programer to see / define smart values in regular jira tickets?

Thanks for the help

1 answer

2 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Smartvalue cannot reference a Form value unless that form field is associated to a Custom field in which case you would reference the custom field in your smartvalue.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Please reference this suggestion- https://jira.atlassian.com/browse/JSDCLOUD-10697 

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