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How to revert to previous settings

Qiancheng JIANG
Qiancheng JIANG
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July 16, 2024

 

Hi everyone, I mistakenly changed the request type batch of all tasks to request in Service Management, and now I want to revert back to the way it was before, e.g. with optimization or incident. 

It's very urgent. I hope we can get help soon.

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Fabian Lim
Fabian Lim
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July 16, 2024

Hi @Qiancheng JIANG

Unfortunately, there is no 1 button click to revert.  You will have to go through the history and figure out which ones were mistakenly updated.  Then do an JQL search with the keys (e.g key in (ABC-XXX, ABC-YYY) and do a bulk update to change to the correct request type to the right value.

Regards,

Fabian

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YY哥
YY哥
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July 16, 2024

yes, agree.

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