Hi,
I want our customers to open requests by email for a specific jira project, it is possible, but inside one project we have many customers. We need to follow from which customer organization Request comes.
I am looking for a way to set is according to domain..?
Could you advice how can it be done please?
One option for you to consider is to create different JSM project and target it for different customer orgs and for the project to configure email intake for case creation - https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
not sure I understood, You advice to open new project for each customer?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Maybe it is possible somehow to set Labels according to the ending of a customer email?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.