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How to link a jira service management issue with insight?

I'm creating a project for the company I work for, but it needs asset management and I don't know how to link an incident with insight.

1 answer

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Answer accepted

@dhernandezs -

Welcome to the community.  You will need to create custom field in your JSM env where the field is sourced from your Insight Object Schema object's attributes, then expose the field to your JSM project.

Once those fields are populated against your JSM project's issues, then you incident will be linked to your Insight Object Schema's objects.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin 

Another question, sorry.

I already created the custom field and put it as an asset type, now I have to make the filter so that the field and insight are communicated, but when I do it, no registered Insight Object Schema appears knowing that I already created one, attach images with or exposed

 

Custom Fields.pngInsight Register.png

 

I hope you can help me, thank you very much

@dhernandezs -

Did you created the custom field using the Insight Object Type data type properly?

Here is the link on custom field creation referencing Insight Object Schema - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-insight-object-field/

Best, Joseph

@Joseph Chung Yin 

It already worked effectively I had something wrong in the custom field, thank you very much for all the help.

Excellent.  Glad I can helped.  So the problem is with the field configuration setup?

Best, Joseph

@Joseph Chung Yin Exactly I was overlooking a very important step but with the documentation sent I was able to identify it

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