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How to customize portal and widget?

Gianluigi Brasili August 29, 2023

I need to add a request type compliant with ITIL requirements and

specify components dependent from  the request type.

Can someone help me ?  

1 answer

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2023

@Gianluigi Brasili JSM was created to meet ITIL standards.  You can easily setup request types that fall into the ITIL standard.   Some of the JSM templates also meet the ITIL standard so all you need to do is create the JSM project using that template.   https://www.atlassian.com/software/jira/templates/it-service-management 

Components are project-specific and apply to all issues in the project.  They can be used to better track request, report on them and measure how you are doing.  https://support.atlassian.com/jira-software-cloud/docs/what-are-jira-components/ 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

@Gianluigi Brasili can you accept the answer to help others?

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