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How to copy images from Jira comments to another project?

Edgardo Ibarra

Hi Atlassian community,

I'm currently working on an automation that copies comments from one Jira project to another. The automation works well for the most part, but it doesn't copy images that are attached to the comments. Instead, it adds a gray file icon with the text "Image attachment".

Is there a way to copy images from Jira comments to another project?

Thanks in advance for your help!

Screenshot 2024-01-12 at 12.29.45.png Screenshot 2024-01-12 at 12.30.33.png

Accepted answers

Eugenio Onofre_v78igo

Hi @Edgardo Ibarra

Please see the document below provided by Atlassian:
https://confluence.atlassian.com/jirakb/how-to-sync-comments-and-copy-attachments-between-linked-issues-1167831058.html

By the end of this document, it reads:

Due to a known bug, when copying comments from one ticket to another, the attachments on the destination ticket might show Failed to load: AUTO-723 - Cloned comments using Automation shows attachments as "Failed to load" LONG TERM BACKLOG