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How to configure mobile push notifications

Aleksandr Chushev
Aleksandr Chushev September 9, 2024

Hi!
My company using cloud jira. I need to configure notifications in JSM.

I have installed Jira Cloud app on my android phone. I'm logged in this app, I can see notifications, I can configure them. I have turned on all "Issues notification". I have no schedule. I have check all configurations.
In the "contact methods" I see "Device name for ops" with my device name. And this line:
"To add or remove contact methods, visit settings on web. Go to Alert notifications > contact methods"

Ok, I'm here:

_MYCOMPANY_.atlassian.net/jira/settings/personal/alert-notifications

I see this:

Mobile push

Receive push notifications on your mobile.
Scan the QR code to download Jira mobile app.

I don't need QR code, I have already last version of Jira mobile app installed.

So, I don't understand how to configure push notifications.
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Aleksandr Chushev
Aleksandr Chushev September 10, 2024

I can repeat my problem. In my app I'm reading this: "to add or remove contact methods, visit settings on web. Go to Alert notifications > Contact methods"

On this web page there are possibilities to add email and a phone number for sms or voice.
But under "Mobile push" there is no any active elements except qr-code. This qr-code not helping, I have installed app, I logged in.



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Manoj Gangwar
Manoj Gangwar
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September 9, 2024

Hi @Aleksandr Chushev Welcome to the Atlassian Community!

Please check with your admins if the push notification is enabled for mobile. 

https://confluence.atlassian.com/jirakb/how-to-enable-jira-push-notifications-on-jira-mobile-app-android-ios-1369276456.html

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Aleksandr Chushev
Aleksandr Chushev September 9, 2024

Checked, it's enabled.
Any other suggestions please?

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Aleksandr Chushev
Aleksandr Chushev September 9, 2024

Besides, I don't have "Your admin has disabled issue notifications for this site" message

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Manoj Gangwar
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 9, 2024

https://support.atlassian.com/jira-cloud-android/docs/manage-your-notifications/

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Aleksandr Chushev
Aleksandr Chushev September 10, 2024

I have read this. I checked all in-app configurations, nothing changed.

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Aleksandr Chushev
Aleksandr Chushev September 10, 2024

Maybe that's important: I do not have google services on my mobile phone, its pure android (LineageOS).

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