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How to configure email request using microsoft accounts in jira service mangement cloud

winson
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 06, 2023

How could i setup the custom connection using microsoft account? i tried to set the mail server and get the error

Your connection was unsuccessful

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed."

Picture1.png

is there something miss steps for the configuration?

 

Thanks & Regards,

Winson

1 answer

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Murat Seven
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 06, 2023

Hi @winson Welcome to the Atlassian Community!

 

Why don't you connect the Microsoft account in the screenshot?Screen Shot 2023-11-07 at 9.34.13 AM.png

winson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 06, 2023

Hi Murat,

i have solved this issue recently by grant the consent permission in app registration portal azure, thanks for your reply.

Like Murat Seven likes this

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