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We needs to configure the alerts so that it will inform particular group via email that SLA is about to breach.
Could you please provide me how you have configured using both he options.
My requirement is to send warning email before incident breach the SLA.
may be 30 min or 60 min remaining to breach.
Also can we customize email message to provide more details.
Option 1 - Send Alert, there is no ability to customize that message at this time.
Option 2 - If you use a workflow transition with a post-function - Send Email then yes you can customize the email, recepients etc.
Please give me example for this option on how to configure. It will be great help
If you use a workflow transition with a post-function - Send Email then yes you can customize the email, recepients etc.
I believe this is what you need to do based upon Susan' intent/input. @Susan Hauth _Jira Queen_ please correct me here.
Alternatively, simply use Automation to send the email to each Jira user OR use @mention OR create an internal DL and allocate it a JIRA user account and you can send an email to that DL user.
@Jack Brickey, The "Send Email" post workflow function is via the add-on Jira Workflow Toolbox. This is ONLY for Server.
So if Cloud, I do not know of any solutions.
yep! now that un-confuses me. :-)