How to change email poll interval in Jira Service Management

Byc0
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 13, 2024

We have initialized a new project for customer support. We added our custom email provider as incomming support email, but jira pulls the emails too often and the mail server timeouts periodically.

Any ideas for solution?

1 answer

0 votes
Felix Köhn August 30, 2024

We have the same Issue on Jira Service Management Data Center. 
Did you find a resolution on either Jira or the Exchange side?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events