How do you manage a subtask queue within a service ticket?

[Kelley Henderson]

How do you manage a subtask queue within a service ticket?

[Nic Brough _Adaptavist_ · Accepted solution]

You wouldn't normally create sub-tasks under service requests, but when you do, you should be working with them within the issue.  Sub-tasks are not independent items, they are a part of their parent issue.

There's no need for them in the queue, they're part of the parent issue (which does go into the queue)