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How do other companies follow up on customer satisfaction feedback?

Hi,

our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are at 4.8, but we want to follow up on the few that gave us bad ratings. How do you keep track on what you did about a bad feedback?

Any hint would be very appreciated!

Regards,

Tamara

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