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How do other companies follow up on customer satisfaction feedback?

Tamara Voss
Tamara Voss Sep 12, 2019

Hi,

our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are at 4.8, but we want to follow up on the few that gave us bad ratings. How do you keep track on what you did about a bad feedback?

Any hint would be very appreciated!

Regards,

Tamara

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Jira Service Desk
Jira Service Management
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Kate Clavet
Kate Clavet
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

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