How do I setting up Customer Users with the version 1.x pricing/licensing?

[Taj Uppal]

How do I setting up a Customer User with the version 1.x pricing/licensing model?

[Nic Brough -Adaptavist- · Accepted solution]

Are you still using Service Desk 1?

Customers in Service Desk 1 are all JIRA users.  So you need to add them as such

[Taj Uppal]

Thanks Nic.

I set-up a JIRA user but dont know how to limit there access to specific projects/service desks.  Furthermore I can't seem to find the Service Desk menu to get access to the customer portal, queues etc.

[Nic Brough -Adaptavist-]

Um, start by clicking service desk in the menu? If it's not there, then you need to install it... For setting up users and so-on, start with https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions Service Desk does change the way that works for Service Desk projects, but you need to understand the basics of permissions before you can worry about service desk.