How do I promote changes made in sandbox into production?

[Jason Stewart]

We have the Atlassian sandbox for Jira Service Manager that we have copied data down from production, but I don't see any documentation on promoting changes from the sandbox to prod. Does anyone have any documentation on doing this, or has anyone successfully done it? 

[David Freitez · Accepted solution]

Hi @Jason Stewart

Unfortunately, that´s not the way the sandbox works,  since it is a mirror copy of your production instance for you to test and make changes, the thing is that once you finish the testing, you need to manually make the changes on the production environment.

Here  is a link with documentation regarding the Sandbox feaute:

https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/

If you have further questions, just let me know.

David
ServiceRocket

[Daniel Cotter]

Can we get a solution that negates the need to manually replicate changes, configuration takes time and documenting those configurations takes even longer