How do I override 'This queue is already filtered by: project = "x" ' when using JQL's ORDER BY?

Giovanni Monaco April 2, 2024

While editing a queue, the ORDER BY criteria is honoured in the preview...

image.png

...but upon saving the queue, the order is changed, presumably because as shown in the above image 'This queue is already filtered by: project = "x"'.

How do I get the queue to respect the ORDER BY I have used and prevent the Project's filter being applied?

Thank you.

2 answers

1 accepted

1 vote
Answer accepted
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 2, 2024

Hi @Giovanni Monaco

welcome the community.

I just had a quick look at this on my site, and what I think happened here is that you, at some point, clicked the column header for Request participants, which now "overrides" the sorting that you defined in your JQL query.

Just click on the Status column header and you should be back at what you expect.

Best,

Hannes

Giovanni Monaco April 4, 2024

Oh my word! How embarrassing!!

Thank you.

Like John Funk likes this
3 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Hi Giovanni - Welcome to the Atlassian Community!

Actually, it IS ordering by the status. It's done alphabetically. You can't control which statuses should be in what order in the ORDER BY - it is always alphabetically - from A to Z or Z to A. 

Giovanni Monaco April 2, 2024

Hello John,

Thanks for looking at this and responding.

The queue preview screen does correctly order by Status, as you say, alphabetically. The problem appears once I save the queue, at which point the Status order changes.

Let me show the before and after:

 

While editing the queue

image.png

Once I click Save, the Status is no longer consistent

image.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

Yes, this was my point - multiple columns have been clicked on. 

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