How can i set the SLA based on Due Date

[Miguel Belen]

I have configured a new issue Types, but I can't make it visible when I have to set the start of the SLA. In practice it only shows me the states. How can i set the start of the SLA when 'Due Date' is passed? How should i set the Issue Type? How should i set "Due Date" field?

[Mirek · Accepted solution]

What version of SD are you using? That become easily possible since 3.15. Please check below documentation

https://confluence.atlassian.com/servicedeskserver0315/example-creating-an-sla-based-on-due-date-957506292.html

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sla-based-on-due-date

[Miguel Belen]

Hi Mirek,

i followed the first link you provided to me but when i have to set the start of the SLA, Jira can't find my "Due Date" field instead of what the guide shows. I wanted to set the start, as in the guide, based on Due Date. How can i make visible my "Due Date" to SLA config.?

[Marcelo Atanásio]

Hi Miguel,

I'm stuck on this problem here. I can't figure how to display "Due Date" field on SLA config.

Did you solve this issue?

Thanks,

[Miguel Belen]

Hi Marcelo,

it seems isn't possible to do, Atlassian Team working on it.

Miguel