My clients and internal stakeholders input the tickets in the service desk. I want to link these tickets with the Project backlog where my developers are allocated so that we can bring them into the sprint for resolution.
How can i achieve this?
Hi @[deleted]
Welcome to the community.
To link a JSM ticket to a software project issue, just simply click "Link issue", select your link type, enter the issuekey for the software project issue and you are done. You can also create the linked issue there by clicking create linked issue.
Please let me know if you have further questions.
Regards,
Gökçe
Thanks @Gökçe Gürsel {Appfire} for such a quick response!
Can this be automated? The moment the ticket comes into the service desk, can it get reflected on a separate project on JIRA Software
Arpita
Hi,
Creating a new linked issue in a Software project is easy to achieve. You need to go to your JSM project >Settings > Automation and a rule like this:
Don't forget to add the "Linked issues" field to create screen of the Software project.
Does this meet your requirements?
BR,
G.
Thanks!! Will try this out!
It looks like you're new here. Sign in or register to get started.
