i have jira service desk and jira software running on the same server. Customers creates issue in service desk. i need these issues to be moved to jira software as issues
I've done some research and the following looks like a solution:
https://bobswift.atlassian.net/wiki/spaces/JCPP/pages/125075501/How+to+Clone+issues+from+Service+Desk+To+Development
You'll have to use the app Clone Plus for Jira though.
Hope it helps.
Hello @Akhila K Saju !
Please, take a look at the discussion here:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Move-Issues-from-JIRA-Service-Desk-to-JIRA-Software/qaq-p/439766
it may point you at the right direction
@Grigory Salnikov Thanks for the suggestion. But the solution mentioned in the above discussion didn't work for me.
I couldn't move (more > move) or create a linked issue (more >create linked issue ). Only the service desk projects were in the drop-down to select a destination project. The user has issue move permission.
I could create a link (more > link ) between an issue in service desk with an already existing issue in Jira software. But I require to create a new issue in Jira software.
Make sure the user doing the move has the right permissions in both the source and destination project. (move, create, delete, etc)
user has permissions
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