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How can I export the data from a specific Queue?

I need to export all the information in a specific queue, I need to create a report of all the tickets contained in the queue.

2 answers

@Apolo Victores -

Welcome to the community.  In JSM, each queue is based on specific JQL (click on edit on specific queue to obtain the JQL setup).  

2021-12-01_15-03-05.png

Once you obtain the JQL setup, then you can use it in Filters>Advanced issue search to obtain your issue results. Don't forget to add in the additional criteria "project = <JSM project key>" in your JQL.  From the search UI, you can export the results for reporting (located at the upper right of your window) by clicking the "Export" option.

2021-12-01_15-04-08.png

 

 

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for voting my reply to the ask. 

Best, Joseph

Thank you so much!!

@Apolo Victores -

If you found my recommendation answered your ask, please click on "Accept answer" when you have a chance.

Best, Joseph

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