How can I export the data from a specific Queue?

[Apolo Victores]

I need to export all the information in a specific queue, I need to create a report of all the tickets contained in the queue.

[Joseph Chung Yin · Accepted solution]

@Apolo Victores -

Welcome to the community.  In JSM, each queue is based on specific JQL (click on edit on specific queue to obtain the JQL setup).  

Once you obtain the JQL setup, then you can use it in Filters>Advanced issue search to obtain your issue results. Don't forget to add in the additional criteria "project = <JSM project key>" in your JQL.  From the search UI, you can export the results for reporting (located at the upper right of your window) by clicking the "Export" option.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

Thanks for voting my reply to the ask. 

Best, Joseph

[Apolo Victores]

Thank you so much!!

[Joseph Chung Yin]

@Apolo Victores -

If you found my recommendation answered your ask, please click on "Accept answer" when you have a chance.

Best, Joseph