How can I able to see the status of the linked tickets in a Service Desk queue

Nagaraju Reddy March 23, 2018

The goal is to be able to see the status of the linked tickets in a Service Desk queue. For example, in the attached screenshot on the 2nd line, that status of "On Hold" is the status of PS-173. Currently, we are not able to see the status of the linked ticket, FISPSE-573, in this view. Same with PS-161. We would like to see that status of FC-9973 in this view.

Is this possible with JQL? Or is a plugin required?

Screen Short:

queues.PNG

 

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Susan Hauth _Jira Queen_
Community Leader
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March 23, 2018

Hi,

The closest search would be using Scriptrunner "IssueFunction" that has advanced jql.  I don't think it will display the linked status but you can filter on issues where the linked issue has a status = X. 

Hope that helps

Susan

Nagaraju Reddy March 23, 2018

 

Ok i will try, Thank you Susan

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